Building Collaborative Teams

Essential conflict resolution strategies for the workplace.

Poorly handled conflict in the workplace can be destructive to your team’s morale and cause significant repercussions to your bottom line. But properly handled conflict can create cohesiveness, boost productivity, and strengthen your organization.  Our Conflict Resolution Course gives your team essential tactics needed to manage delicate situations responsibly.

Millennials and Conflict Resolution

Millennials are best known for being tech-savvy. The abundance of information technology has resulted in this generation’s attitude to the workplace, communication preferences, and conflict resolution skills being very different than the generations before them.  Millennials are often hesitant to communicate directly about problems.  They prefer to text rather than talk. This leaves a lot of room for misunderstandings in the work environment, and can complicate effective conflict resolution in the workplace.

Millennials are also looking for opportunities to grow.  A recent PricewaterhouseCoopers (PwC) report asserts that millennials rank cash bonuses only third, and would prefer personal development and training opportunities and flexible hours to work. Overwhelmingly, their values are that work should be meaningful personally and professionally.

Millennials are also known for seeking continuous feedback. Many Millennials make their work part of their identity and life’s purpose, which may make them vulnerable. If they see the workplace as intimately related to who they are, then they are risking a lot emotionally with every project. It’s crucial for leaders to realize this need for feedback and respond appropriately. Make every effort to give timely, focused and specific feedback.

This millennial cultural can definitely conflict with the other 60% percent of workers, who are accustomed to intentional hierarchies and more traditional boundaries in the workplace. Millennials may not recognize or appreciate the long established experience of their older coworkers; they might even be tempted to take a dismissive attitude towards traditions or policies that appear to them as outdated or burdensome. The challenge is to pull in Millennials’ enthusiasm and energy, while keeping harmony with the rest of your workforce.

Essential Conflict Resolution Strategies for the Workplace

We know that workplace conflict can all-too-often be the result of poor communication or the absence of timely feedback on performance or behavior. We at The JKS Group have spent years helping “traditionalists” and “boomers” through all sorts of conflicts. Conflict can be a positive tool for growth if you know how to appropriately channel it.

In this one-day course, The JKS Group will empower your team with key strategies to successfully manage conflict in the workplace. If your millennial employees are getting on your nerves, consider the fact that they are probably hoping to have a conversation with you. Cultivating a relationship of honest feedback – both with constructive criticism and encouragement – can help your millennial employees feel noticed and pleased, as well as help you educate them about their work and how they can contribute to company goals.

Customize the Course Agenda to Meet Your Needs

The JKS Group assists organizations to go from passion to purpose with an opportunity to develop a customized course agenda that will incorporate your company’s corporate culture and best practices into your workshop. The JKS Group has been commended for our customized training classes and will work with you to ensure your team receives a rewarding learning experience.

Participants will:

  • Gain an in-depth understanding of conflict.
  • Be able to identify the stages of conflict.
  • Use the LECSR (Listening; Empathizing; Clarifying the issue; Seeking permission; Resolving the issue) strategy to resolve conflict.
  • Identify alternate ways to resolve conflict.
  • Develop interpersonal skills necessary to resolve disagreements.
  • Gain essential critical thinking and decision making skills to help manage conflict effectively.

Connect with Us

To find out how you can train and keep talented leaders, improve customer service, and encourage critical thinking and engaged decision making company-wide, click the button below or call (559) 297-8400.

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