Building Collaborative TeamsEssential conflict resolution strategies for the workplace.
Conflict is an inevitable part of work. We’ve all witnessed situations where people with different goals and needs have clashed, and we’ve all seen those situations result in intense personal animosity.
The fact that conflict exists, however, is not a red flag or a deal breaker. Conflict can create growth, if handled correctly. When you resolve it effectively, you can also eliminate many of the hidden problems that it brought to the surface.
There are other benefits that you might not expect, such as:
- Increased understanding. Going through the process of resolving conflict expands people’s awareness, and gives them an insight into how they can achieve their goals without undermining others.
- Better group cohesion. When you resolve conflict effectively, team members can develop stronger mutual respect, and a belief in their ability to work together.
- Improved self-knowledge. Conflict pushes individuals to examine their goals and expectations closely, helping them to understand the things that are most important to them, sharpening their focus, and enhancing their effectiveness.
But if handled poorly, conflict can be damaging. It can quickly turn into personal dislike, teamwork can break down, and talent may be wasted as people disengage from their work and leave.
If you want to make conflict work for you instead of against you, you need to understand the various approaches people take to conflict and your own conflict resolution style. Learning to deal with conflict in a positive and constructive way, without excessive stress, is a skill you can develop with benefits that extend far beyond the workplace.
Essential Conflict Resolution Strategies for the Workplace
Our Conflict Resolution Course gives you the essential tactics needed to manage delicate situations responsibly.
- Gain an in-depth understanding of conflict.
- Be able to identify the stages of conflict.
- Use the LECSR (Listening; Empathizing; Clarifying the issue; Seeking permission; Resolving the issue) strategy to resolve conflict.
- Identify alternate ways to resolve conflict.
- Develop interpersonal skills necessary to resolve disagreements.
- Gain essential critical thinking and decision making skills to help manage conflict effectively.
Connect with Us
To find out how you can leverage the opportunities for growth inherent in conflict resolution, click the button below or call (559) 297-8400.